Refund and Return Policy
Our commitment to customer satisfaction and transparent refund and return processes for all our services
Last Updated: January 2026
Overview
At Max-Tech I.T Solutions, we are committed to providing exceptional service and ensuring customer satisfaction. This policy outlines the terms and conditions for refunds, returns, cancellations, and service adjustments across all our services.
We understand that circumstances may arise where you need to request a refund, return equipment, or cancel a service. Our policy is designed to be fair, transparent, and customer-focused while maintaining the sustainability of our business operations.
Return Policy
Our return policy applies to physical equipment, devices, and products. For services, please refer to the refund terms below.
- •Devices and equipment must be returned in the same condition as received, within 7 days for eligible returns
- •Equipment purchased but not yet installed may be returned for a full refund within 14 days, subject to restocking fee
- •Custom-configured or opened software/hardware may not be eligible for return
- •Customers are responsible for return shipping costs unless the return is due to our error
Service Categories and Refund Terms
IT Consultation Services
- •Full refund available if cancelled 24 hours before scheduled consultation
- •50% refund for cancellations made 2-24 hours before appointment
- •No refund for same-day cancellations or no-shows
Hardware Repair Services
- •Full refund if we cannot repair the device after diagnosis
- •Partial refund for cancelled repairs before work begins
- •No refund for completed repairs or if customer changes mind after work starts
Software Services & Development
- •Full refund for cancelled projects before development begins
- •Partial refund based on project completion percentage
- •No refund for completed projects or delivered software
Security System Installation
- •Full refund if cancelled before equipment is ordered
- •Partial refund minus equipment costs if cancelled after ordering
- •No refund after installation begins
Data Recovery Services
- •Full refund if we cannot recover any data and you decline the device return
- •Diagnostic fee is non-refundable once evaluation begins
- •No refund once recovery attempt has been completed
Design Services (Web Design, UI/UX, Brand & Identity, Graphic Design)
- •Full refund for cancelled projects before design work begins
- •Partial refund based on completion stage at time of cancellation
- •No refund once final deliverables have been approved and delivered
Hosting, Domain, Email & Cloud Services
- •Web hosting: Pro-rated refund within 30 days if service does not meet SLA
- •Domain registration and SSL certificates: Generally non-refundable (third-party fees)
- •VPS and cloud services: Pro-rated refund for unused portion if cancelled
- •Migration services: Full refund if cancelled before work begins
Refund Process
Exceptions and Special Circumstances
We reserve the right to make exceptions to this policy in special circumstances, including but not limited to:
- • Service quality issues or technical problems on our end
- • Emergency situations or force majeure events
- • Long-term customer relationships and loyalty
- • Cases where we cannot fulfill our service obligations
Contact Us
If you have any questions about our refund policy or need to request a refund, please contact us:
info@mtechitng.net
abuse@mtechitng.net
+234 903 050 5693
18, Oba Yekini Elegushi Rd, Ikate - Elegushi, Lagos, Nigeria
Policy Updates
This refund policy may be updated from time to time. We will notify customers of any significant changes via email or through our website. The most current version of this policy will always be available on our website.