Terms of Service

1. Introduction

Welcome to Max-Tech I.T Solutions. These Terms and Conditions govern your use of our website, official mobile app (mtechitng on the App Store and Google Play), services, and products provided by Max-Tech I.T Solutions.

By accessing our website, downloading or using the official app, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website, app, or services.

2. Acceptance of Terms

By using our services, you confirm that:

• You are at least (Eighteen) 18 years old or have parental/guardian consent
• You have the legal capacity to enter into these Terms
• You will comply with all applicable laws and regulations
• All information you provide is accurate and complete

3. Our Services

Max-Tech I.T Solutions provides comprehensive IT services including:

• Device repair and maintenance services
• Device Care Subscriptions (Bronze, Silver, Gold) for preventive maintenance and support on eligible All-In-One PC, CPU, Laptop, Mobile Phone, Tablet, Handheld, Camera, Printer, Photocopier, Monitor, Gaming Console
• Apple MDM Solution and iCloud Unlock requests booked online (request-only; staff contact you with next steps after payment)
• IT support and consultation
• Web development and digital solutions
• Network setup and security services
• Cloud computing solutions
• Domain registration, web and email hosting, SSL/TLS certificates, VPS, and cloud services (you pay first; we procure on your behalf and configure where the order includes setup)
• Technical training and support

3.1 Device Care Subscriptions

Device Care is a prepaid subscription for a fixed term ((Three) 3 months, (Six) 6 months, or yearly) and a chosen tier. Pricing depends on whether you enroll as a Personal or Small Business customer and how many devices you cover; details are shown at checkout and on our Device Care pages.

• Covered device categories are All-In-One PC, CPU, Laptop, Mobile Phone, Tablet, Handheld, Camera, Printer, Photocopier, Monitor, Gaming Console counts you provide at signup, subject to the included-device limits and add-on pricing published for your tier.
• While your subscription is active and payments are current, we waive any separate diagnostics fee and service charge for evaluating and performing covered devices when you request support for issues within the scope of your plan. You may still be quoted for parts, labor beyond the plan, expedited options, or services outside Device Care.
• Cancellation, refunds, and credits for Device Care follow our Refund and Return Policy and service descriptions for your tier. Service levels for Device Care are summarized in our Service Level Agreement (SLA).

3.2 Apple MDM Solution and iCloud Unlock

Apple MDM Solution and iCloud Unlock are request-only services. You submit device details online and pay before we proceed. No appointment slot is booked at checkout. After successful payment, we email confirmation and contact you with next steps (which may include an in-person visit or remote follow-up).

• Payment at booking covers the diagnostic fee and device verification fee shown on the booking page. A separate service charge for completing the work may be quoted later and is not included in the online payment unless we clearly state otherwise.
• Online payment is required via our approved payment provider (for example Paystack) before we review or proceed with the request.
• You must have lawful ownership or authorization for the device and related Apple ID / iCloud / MDM accounts. You are responsible for providing required credentials, turning off Find My / Activation Lock when needed, and clearing MDM enrollment restrictions where you control the management profile.
• We do not provide unlawful unlock, bypass, or circumvention of Apple security, Activation Lock, Find My, or MDM enrollment controls. Work may be declined or stopped if access cannot be verified or locks cannot be cleared by you.
• iCloud and Apple ID related work can involve account and sync data. There is a risk of data loss or sync changes; back up first and follow any guidance we give.
• Refunds for these services follow our Refund and Return Policy.

3.3 Domain, Hosting, SSL, VPS, and Cloud

For domain registration, web hosting, email hosting, SSL/TLS certificates, VPS management, and cloud services ordered through us, you pay Max-Tech first. After payment clears, we procure the service from the relevant registry, hosting provider, cloud provider, or certificate authority on your behalf and complete setup and configuration where the product or quote includes it.

• Domain registration and transfers: after payment, we register or transfer the domain with the registry or registrar. Registry and third-party fees are included in what you pay us unless we quote them separately.
• Web and email hosting: after payment, we provision the hosting account and configure DNS, mailboxes, and related settings as agreed for your plan or quote.
• SSL / TLS certificates: after payment, we obtain the certificate and install or configure it on the hosting or server environment we manage for you, when that is part of the order.
• VPS management: after payment, we procure or provision the VPS with the provider and configure management, monitoring, and security as included in your plan or quote.
• Cloud services: after payment, we procure or provision cloud resources with the cloud provider and configure accounts, networking, and related setup as agreed for your project or quote.
• You must supply accurate domain names, contact details, access credentials, and any validation emails or DNS access needed. Delays or failures caused by incorrect information or locked accounts are your responsibility.
• Once we have submitted a domain to the registry, a certificate has been issued, or provider resources have been provisioned, third-party fees are generally non-refundable. See our Refund and Return Policy.

3.4 Official mobile app

The official Max-Tech app lets you book repairs, request Device Care, read news, and contact the Lekki office. Using the app is using our services. Bookings, payments, Device Care, MDM / iCloud requests, and support made in the app follow the same sections of these Terms as the website, plus our Privacy Policy and Refund and Return Policy.

• Apple and Google supply the store listing and the download. Their store terms apply to installing or removing the app. They are not a party to your contract with Max-Tech for repair, Device Care, or other services you buy from us.
• Payments for Max-Tech services in the app are taken by our payment provider (for example Paystack) in an in-app browser, the same way as on the website. Those charges are not Apple In-App Purchases or Google Play billing for digital goods.
• We grant you a personal, non-exclusive, non-transferable licence to use the official app on devices you own or control. You may not copy, reverse engineer, or misuse the app.
• We may update, suspend, or withdraw the app. Store badges on our website may say "Coming soon" until a listing URL is live.

Store privacy, terms, refund, and support URLs are listed on our mobile app page.

We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

4. Device Repair Services

4.1 Service Agreement

• Repairs may require diagnostic evaluation. Where a standard diagnostics fee and service charge apply to walk-in or non-subscription repair, they are not charged separately for covered devices under an active Device Care subscription when the issue is within your plan scope (see section 3.1).
• Repair estimates are valid for (Thirty) 30 days from the date provided
• We reserve the right to refuse service on any device
• Completion times are estimates and may vary based on parts availability

4.2 Data and Privacy

• You are responsible for backing up your data before service
• We are not responsible for data loss during repair processes
• We may need to access your device to perform diagnostics and repairs
• We respect your privacy and will not access personal files unnecessarily
• For Apple MDM Solution and iCloud Unlock, the rules in section 3.2 also apply (lawful ownership, no unlawful unlock or bypass, and backup of account or sync data before work).

5. Payment Terms

• Device Care Subscriptions are billed in advance for the selected term ((Three) 3 months, (Six) 6 months, or yearly) at the price shown when you subscribe, including any applicable add-on device charges.
• Apple MDM Solution and iCloud Unlock require online payment of the diagnostic fee and device verification fee before we proceed. Any later service charge is billed separately when quoted and agreed.
• Domain, hosting, SSL, VPS, and cloud orders require payment before we procure or configure the service. Work starts after payment clears.
• For other walk-in repairs and services, payment is due upon completion unless otherwise agreed
• We accept Paystack (card, USSD, or bank transfer through Paystack) and other approved arrangements agreed in writing.
• Prices are subject to change without notice
• Additional charges may apply for expedited services
• Unpaid devices may be held until payment is received
• Storage fees may apply for devices not collected within (Thirty) 30 days

6. Warranty and Guarantees

6.1 Service Warranty

• We provide a 30-day warranty on repair services
• Warranty covers defects in workmanship and installed parts
• Warranty does not cover damage from misuse, accidents, or normal wear
• Warranty is void if device is repaired by another party

6.2 Limitations

• Warranties are limited to repair or replacement of defective parts
• We are not liable for consequential or incidental damages
• Maximum liability is limited to the cost of the original service

7. User Responsibilities

As a user of our services, you agree to:

• Provide accurate, current, and complete information when using our services
• Maintain the security of your account credentials and passwords
• Notify us immediately of any unauthorized use of your account
• Use our services only for lawful purposes and in accordance with these Terms
• Not interfere with or disrupt our services or servers
• Not attempt to gain unauthorized access to our systems or networks
• Not transmit any viruses, malware, or harmful code
• Respect intellectual property rights of Max-Tech I.T Solutions and third parties
• Comply with all applicable local, state, national, and international laws

Violation of these responsibilities may result in immediate termination of your access to our services and may subject you to legal action.

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, icons, images, software, and code, are owned by Max-Tech I.T Solutions or its licensors and are protected by copyright, trademark, and other intellectual property laws.

• You may not copy, modify, distribute, sell, or lease any part of our services
• You may not reverse engineer or attempt to extract source code from our services
• You may not use our trademarks, logos, or brand names without our written permission
• Any unauthorized use may result in legal action

8.2 User Content

You retain ownership of any content you submit, post, or display on or through our services. However, by submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your content for the purpose of providing and improving our services.

You represent and warrant that you have all necessary rights to grant us this license and that your content does not infringe any third-party rights.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our services are provided "as is" and "as available" without warranties of any kind
• We do not guarantee that our services will be uninterrupted, secure, or error-free
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• Our total liability for any claims arising from our services shall not exceed the amount you paid us in the (Twelve) 12 months preceding the claim
• We are not responsible for any loss of data, profits, or business opportunities
• We are not liable for any damages resulting from your use or inability to use our services

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Max-Tech I.T Solutions, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use or misuse of our services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of any applicable laws or regulations
• Any content you submit, post, or transmit through our services

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us in defending such claims.

11. Termination

11.1 Termination by You

You may stop using our services at any time. If you have an account, you may request account deletion by contacting us.

11.2 Termination by Us

We may suspend or terminate your access to our services immediately, without prior notice, if:

• You violate these Terms or any applicable laws
• You engage in fraudulent, abusive, or illegal activity
• We are required to do so by law or government authority
• You fail to pay any fees owed to us
• We discontinue or modify our services

11.3 Effect of Termination

Upon termination, your right to use our services will immediately cease. We may delete your account and any data associated with it. Provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, and limitations of liability.

12. Dispute Resolution

12.1 Informal Resolution

Before filing a claim, you agree to try to resolve the dispute informally by contacting us at info@mtechitng.net. We will try to resolve the dispute within (Sixty) 60 days of receiving your notice.

12.2 Binding Arbitration

If we cannot resolve the dispute informally, you agree to resolve any disputes through binding arbitration in accordance with the Arbitration and Conciliation Act of Nigeria, rather than in court.

12.3 Exceptions

You may bring claims in a court of competent jurisdiction in Lagos State for interim or injunctive relief, or pursue consumer redress through the Federal Competition and Consumer Protection Commission (FCCPC) where the Federal Competition and Consumer Protection Act (FCCPA) applies, without first completing arbitration when that is your right under Nigerian law.

Arbitration under these Terms is seated in Lagos, Nigeria, conducted in English, under the Arbitration and Conciliation Act.

13. Governing Law and Mandatory Rights

These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria, without regard to its conflict of law provisions.

Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts in Lagos State, Nigeria, except where arbitration is required as specified in the Dispute Resolution section, or where Nigerian law gives you a non-excludable right to another forum.

Nothing in these Terms limits rights that cannot be waived under Nigerian law, including applicable protections under the FCCPA, the NDPA, and other mandatory consumer or data-protection rules. Our Privacy Policy and Refund and Return Policy form part of how we meet those duties.

14. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least (Thirty) 30 days' notice prior to any new terms taking effect.

What constitutes a material change will be determined at our sole discretion. We will notify you of material changes by:

• Posting the new Terms on this page
• Updating the "Last Updated" date
• Sending an email notification (if you have provided an email address)
• Displaying a prominent notice on our website

By continuing to access or use our services after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using our services.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

16. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by us on our website, constitute the entire agreement between you and Max-Tech I.T Solutions concerning our services and supersede all prior agreements and understandings.

17. Contact Information

If you have any questions about these Terms of Service, please contact us:

For legal inquiries or disputes, please include "Terms of Service Inquiry" in the subject line of your email for faster processing.